Shipping policy
We ship worldwide from Dubai, United Arab Emirates. Delivery is 5–14 business days and starts from €12. Orders over €150 ship free.
Rates and delivery times
|
Destination |
Cost |
Estimated delivery |
|---|---|---|
|
Worldwide |
From €12 |
5–14 business days |
|
Orders over €150 |
Free |
5–14 business days |
Your exact shipping cost is calculated at checkout based on your delivery address. Delivery estimates are in business days and exclude weekends and public holidays.
Processing time
Orders are picked and packed within 1–2 business days. Orders placed on a weekend or public holiday are processed the next business day. You will receive a tracking link by email as soon as your parcel leaves the warehouse.
Delivery estimates are estimates
The 5–14 business day window is our best estimate, not a guarantee. Customs clearance, weather, carrier delays and remote delivery addresses can extend it. If your order has not arrived 21 business days after dispatch, email shop@dontbejealous27.com and we will investigate with the carrier.
Customs, duties and import taxes
We ship from the United Arab Emirates, so every order delivered outside the UAE is an import into your country. Import duties, VAT and customs charges are not included in the price you pay at checkout. They are set by your country, not by us, and they are your responsibility as the importer. Your carrier will normally contact you to collect them before delivery.
If you are in the EU or the UK, expect to pay import VAT at your national rate on the value of the goods plus shipping. There is no low-value exemption. Customs duty may also apply. Your carrier may add its own clearance handling fee.
We cannot predict these charges in advance — check with your local customs office if you want an estimate before ordering.
If a parcel is refused at customs or returned because import charges were not paid, we will refund the item price once the parcel reaches us, less our outbound shipping cost and any carrier return fees.
Incorrect addresses
Check your delivery address carefully before you confirm your order. We dispatch to the address you provide. If a parcel is returned to us because the address was wrong or incomplete, we will refund or re-ship once it arrives back, but re-shipping is charged again at the standard rate.
Lost or damaged in transit
If your parcel arrives damaged, photograph the packaging and contents and email shop@dontbejealous27.com. If tracking shows your parcel as lost, contact us and we will open a claim with the carrier. You will not be left out of pocket for a parcel that never arrives.
Split shipments
Orders with several items may arrive in more than one parcel at no extra cost to you. Each parcel gets its own tracking link.